Resetting a forgotten password

Last published : Jun 07, 2026
If you forget your password, you can use the Arctera Personal Archive mobile app to reset it. The app sends a reset link to your Arctera Unified Platform email address.
To reset your forgotten password
  1. On the authentication screen, click the Forgot password link. The validation screen appears.
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  2. In the User name field, provide your Arctera Unified Platform email address.
  3. In the Validation Code field, enter the correct code from the image, without spaces.
Note : Letters in your validation code are not case-sensitive. You cannot sign in if your archive fails to authorize your device or location. If required, contact your system administrator for assistance.
  1. Click Continue.
    Note: After successful validation, you receive an email containing a link to set a new password.
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