Managing Email Continuity

Last published : Apr 17, 2026
The Continuity tab is available to your organization if it subscribes to the Email Continuity feature.
If your account has the required permissions, you can access the Continuity Management page to do the following:
  • Control whether users can send, reply to, and forward emails from Insight Personal Archive when your mail server is unavailable.
  • Control whether users receive a notification when your organization's mail server is unavailable and Email Continuity is active.
  • View the list of domains and mail servers that are configured for Email Continuity, and the Email Continuity status in each case.
To manage Email Continuity
  1. Select the Continuity tab.
  2. Select the Continuity Management node.
  3. Review or configure the Email Continuity settings as required. The configurable settings are as follows:
    Enable Send, Reply and Forward Select to allow users to send, reply, and forward emails from Insight Personal Archive when your organization's mail server is unavailable.
    Indicate EC Active Select to notify users when your organization's mail server is unavailable and Email Continuity is active.
The table below the settings lists each domain and corresponding mail server that are configured for Email Continuity, and the Email Continuity status in each case.
  1. Click Save to save any changes you made.
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