Adding case notes to emails
Notes are case-specific. A note that is applied to an email in one case does not appear for the same email in a different case. Reviewers can apply notes to an email that are visible to other reviewers of that case.
To apply a case note to emails
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Display the Review Status Tags list of emails for the associated case.
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Select a message to display it in the message preview pane.
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In the preview pane for the message, click Notes to add or review the notes for this email.
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