About SIP address substitution
Lync uses SIP addresses to identify users. The transcripts that Lync Connector extracts from the Lync archiving database contain SIP addresses rather than email addresses, even though the transcripts are extracted in email format. SIP addresses have the same format as email addresses. Many companies have a policy that every user's SIP address and email address are the same, but otherwise the addresses may be different.
Enterprise Vault.cloud uses email addresses to identify its archive accounts. To ensure that the Lync transcripts are directed to the appropriate archive accounts, Lync Connector substitutes the sender and recipient SIP addresses in each transcript email with the corresponding primary email addresses. To find the email address Lync Connector performs a lookup in Active Directory for each SIP address.
Note: An advanced setting lets you turn off the SIP address substitution, if you are sure that your company uses SIP addresses that are always identical to the email addresses. However, for most cases we recommend that you keep the default option to perform the address substitution. You can turn off the SIP address substitution from theAddress Mappingtab of theAdvanced Settings. SeeViewing and modifying the Lync Connector advanced settings.
Lync Connector provides a manual method for mapping email addresses to SIP addresses, which you can use to fix issues with specific addresses.
More Information
About the format of the archived transcripts
Related information