Changing the permissions for a built-in Customer Service administration role

Last published : Apr 17, 2026
You can modify some of the permissions of the built-in Customer Service administration roles, except for the Customer Manager role.
Note: Any changes that you make to a role affect all of the accounts to which the role is assigned.
To change the permissions for a built-in administration role
  1. In the left navigation pane of Customer Service, expand the Customer Service Rolesnode, and clickAdministration Roles.
  2. In the Built-in Roles section, click the role you want to edit.
The Administration Roles page displays the currently selected permissions that are granted to the role.
  1. Select or clear the check boxes next to the permissions you want to grant or remove for the selected role.
    Note: Some permissions cannot be deselected for a built-in administration role.
  2. Click Save.