About creating additional administrator accounts for a customer

The primary administrator account should be regarded as a service account that is not used for daily administration tasks. The account is normally hidden from view in the Accounts tab in Archive Administration, and as such it cannot be given additional administrator roles. For example, the primary administrator account cannot be given the Discovery Administrator role in Archive Administration, so it cannot access the E-Discovery tab in Insight eDiscovery.

You may want to assist the client in creating another administrator account for them to use in their production environment.