About reporting in Customer Service
You can view the statistical reports on a customer's archive usage, and save these reports for future reference. You can export these reports as EXCEL, PDF, CSV, and WORD formats. You can also set up subscriptions to a weekly email that contains a selected report. A monthly report newsletter is also available.
Two main Customer Service reports are available for viewing or email subscription:
| Customer Weekly Summary | This report shows the trends in the mail volume and the size of mail that has been saved to the archive. It includes\: |
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| - 10-day rolling data for archived mail volumes showing mail numbers and mail size, in both chart format and table format. | |
| - A list of the customer's top ten unprovisioned accounts. For each account the list shows the email address and the number of emails that the unassigned legacy account has received for it. | |
| Summary of Unprovisioned Archive Accounts | A full list of the customer's unprovisioned accounts. In each case the report shows the email address and the number of emails that the unassigned legacy account has received for that address. |
The following additional report is available for subscription only:
| Customer Journal Warning | A customer journal warning report. |
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