Checking the Folder Sync synchronization status from the ArchiveTools Management Console

Last published : Apr 17, 2026
You can check the Folder Sync synchronization status for all your Exchange mailboxes from the ArchiveTools Management Console.
To check the Folder Sync synchronization status from the ArchiveTools Management Console
  1. On the Folder Sync server, click Start>All Programs>ArchiveTools>ArchiveTools Management Console.
  2. In the left pane of the Management Console, expand the Archive Accelerator node.
  3. Expand the Archive Tools node.
  4. Expand the Servers node.
  5. Expand the node for the required Exchange server, and select the mailbox database folder for which you want information.
In the main pane the columns of the mailbox database table provide the following information for each mailbox.
Note: The ArchiveTools Management Console does not automatically update statuses for the table. ClickRefreshto update the synchronization status.
Display Name The mailbox display name.
Mailbox DN The Distinguished Name of the mailbox.
Account ID Displays the ID of the provisioned account in Enterprise Vault.cloud, if Folder Sync has identified a provisioned account.
Note: If the entry is blank, Folder Sync has not identified a provisioned account for the mailbox, and folder synchronizations do not proceed.
Primary Email The primary email address for the mailbox.
Started The last date and time when the latest folder synchronization started.
Finished The date and time when the latest folder synchronization completed.
Last Completed The date and time of the last occasion on which folder synchronization completed.
Archived True : Folder Sync has established that a provisioned account exists in Enterprise Vault.cloud.
False : Folder Sync has not identified a provisioned account in Enterprise Vault.cloud.
Selected True : The mailbox is selected for a scheduled synchronization.
False : The mailbox is unselected for scheduled synchronization.
Status Indicates the folder synchronization status, as follows\:
- To be started . Folder synchronization has not run.
- Started . Folder synchronization is in progress.
- Stopped . The Item Synch task stopped while folder synchronizations were in progress.
- Completed . Folder synchronization finished successfully.
- Erred . An error occurred during processing. See the Event Log column for details.
- Deleted . Unable to resolve the mailbox distinguished name in Active Directory.
- To be synchronized . This status may occur if the Item Synch task is interrupted while synchronizing the Folder Sync database with Active Directory.
Event Log An event log error that was generated for Folder Sync for this mailbox.
More Information
About monitoring and managing Folder Sync