About the Folder Sync event log errors and log files

Last published : Apr 17, 2026
The Folder Sync application writes to the Windows Application log. The event log entries show the source as ArchiveTools Folder Sync. Synchronization errors are displayed in the following places in the ArchiveTools Management Console:
  • In the Event Log column of the mailbox store tables.
See Checking the Folder Sync synchronization status from the ArchiveTools Management Console.
  • In the Event column of the job list.
See About the Folder Sync job list.
The Folder Sync log files are located by default on the installation drive under the ProgramData folder, typically in C:\ProgramData\Vault Solutions\Archive Accelerator.
Note: To see theProgramDatafolder you must set your Windows file options to view hidden files.
To change the log file location or configure which items to log, edit the file ArchiveAcceleratorSynchService.exe.config in the Folder Sync installation folder, typically C:\Program Files (x86)\ArchiveTools\ArchiveTools Folder Sync.
  • To change the output location for the log files, set a value for the setting logPath.
  • To log interactions with the Microsoft Exchange Servers, change the value of the logMAPI setting to 5.
  • To log errors from the Item Synch service, set the value of logService to True.
  • To log errors from the job scheduler, set the value of logJob to True.
  • If you set the value of logXML to True, Folder Sync creates a series of XML files that include the information that it sends to the Enterprise Vault.cloud data center. The information includes folder names and item IDs.
If you make changes to the ArchiveAcceleratorSynchService.exe.config file, you must restart the Item Synch task to implement the changes.
See Restarting the Item Synch task.
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