Configuring trusted networks for a customer

Last published : Apr 17, 2026
You can configure trusted IP address ranges for a customer to control from where the customer's users can access the archive.
You can add a new trusted network, or edit or delete the trusted networks that are already defined.
To define a trusted network for a customer
  1. In the left navigation pane of Customer Service click Customers. Then select the required customer from the customer list, to display the Customer Details page.
See Finding a customer in the customer list.
  1. From the list of tabs along the top of the main pane, select the Trusted Networks tab.
  2. In Starting and Ending enter the starting and ending IP address for the trusted address range.
  3. Select the check boxes to indicate whether the IP address range has access to Manage (the Arctera Insight Archiving Arctera Insight Management Console), and to Personal Archive and Discovery Archive.
  4. Click Add.
  5. When you have finished making changes on the Trusted Networks, click Save.
To view, edit, or delete a trusted network for a customer
  1. In the left navigation pane of Customer Service click Customers. Then select the required customer from the customer list, to display the Customer Details page.
See Finding a customer in the customer list.
  1. From the list of tabs along the top of the main pane, select the Trusted Networks tab.
The table lists the specified trusted networks.
  1. In the table of trusted networks, click Edit or Delete for the appropriate network, if required.
  2. If you clicked Edit, make the required changes to the entry and click Update.
  3. When you have finished making changes on the Trusted Networks tab, click Save.
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