Disabling or enabling a customer's access to the archive

Last published : Apr 17, 2026
You cannot delete a customer from within the Customer Service tool. You can disable a customer. A disabled customer cannot access the archive, and new items for that customer are not stored in the archive. Emails that are already archived remain available for eDiscovery and cannot be deleted.
If you disable a customer, Arctera Insight Archiving makes no permanent deletions to the customer's Arctera Insight Archiving settings or to the customer's existing archived emails. The customer configuration remains unchanged including its domains, journal addresses, and trusted networks.
A disabled customer can be re-enabled at any time.
To disable or enable a customer's access to the archive
  1. In the left navigation pane, select Customer Service>Customers.
  2. Search for and select the required customer from the customer list.
See Finding a customer in the customer list.
  1. On the Company Details tab, in the Company Status drop-down list, select DisableorEnable as required.
  2. Click Save.
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