About the Customer Service tool

Last published : Apr 17, 2026
The Customer Service tool of Arctera Insight Management Console lets you provision and manage Arctera Insight Archiving customers. The tool enables you to do any of the following, if you have the required privileges:
  • Create, manage, enable, and disable Arctera Insight Archiving customers.
  • Upload lists of user accounts for the provisioning of archive accounts for a customer.
  • Configure the initial archiving options for a customer.
  • Configure additional options if required, such as trusted networks to control from where a customer can access its archive.
  • View reports on customer archive usage, and set up customer subscriptions to the reports.
  • View details about resellers and distributors, and generate their billing report.
  • Configure and assign Customer Service roles, to manage your company's access to the Customer Service tool.
    Note: Activities that are performed in the Customer Service tool are not logged, and are not available for review.
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