Restarting the Folder Sync task
After you configure the Folder Sync message service settings you can restart the Folder Sync task to trigger the check for whether an Enterprise Vault.cloud account exists for each mailbox. Folder Sync does not perform folder synchronizations for a mailbox unless it can confirm that an account exists for the mailbox in your company's Enterprise Vault.cloud archive.
Note: You must also restart the Folder Sync task if you make changes to the Folder Sync configuration fileArchiveAcceleratorSynchService.exe.config.
A restart of the Folder Sync task triggers a check for provisioned archive accounts if at least 60 minutes have passed since the provisioned accounts were last checked.
To restart the Folder Sync task
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On the Folder Sync server, click Start > All Programs > ArchiveTools > ArchiveTools Management Console.
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In the left pane of the management console, expand the Archive Accelerator node.
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Select the Task List folder.
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In the Task List pane, right-click the Folder Sync folder and select Stop.
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Wait for the status of the Folder Sync task to change to Stopped. If necessary, click Refresh in the Actions pane to refresh the display.
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In the Task List pane, right-click the Folder Sync folder and select Start.
Confirm that the status of the Folder Sync task changes back to Started. If necessary click Refresh in the Actions pane to refresh the display.
Note: If the mailbox account synchronization has succeeded for a mailbox, the mailbox database table in the ArchiveTools Management Console shows the account ID in theAccount IDcolumn.
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