Troubleshooting occasional time-outs of the Folder Sync service

Last published : Apr 17, 2026
If the Folder Sync host server is slightly underpowered you may experience occasional time-outs of the ArchiveTools Folder Sync service.
An error such as the following may be received:
Windows could not start the ArchiveTools Folder Sync service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion.
To help to avoid a time out of the service in this situation, you can set a Windows registry value on the host server as follows.
To troubleshoot occasional time-outs of the Folder Sync service
  1. Start the Windows registry editor on the Folder Sync host server.
  2. Locate the following registry subkey:
HKEY_LOCAL_MACHINE
 \SYSTEM
  \CurrentControlSet
    \Control
  1. Under this subkey, edit or create the following DWORD value: ServicesPipeTimeout.
Give ServicesPipeTimeout a decimal value of 180000.
  1. Exit from the registry editor.
  2. You must restart the host server to apply this change.
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