Upgrading from the Folder Sync 1.13 original release or later

Last published : Apr 17, 2026
To upgrade from the Folder Sync 1.13 original release (V1.94.6460 binaries) or later you must first stop all the running ArchiveTools Folder Sync services and any ArchiveTools CloudLink Server services. You can then install Folder Sync 1.13.3 on the Folder Sync server or servers, and finally restart any ArchiveTools CloudLink Server services. The following steps describe the full procedure. You can retain your existing Folder Sync database to preserve its data.
To upgrade from the Folder Sync 1.13 original release or later
  1. On a server on which Folder Sync is installed, click Start > All Programs > ArchiveTools > ArchiveTools Management Console.
  2. In the left pane of the management console, expand the Archive Accelerator node and click the Task List folder.
  3. In the Task List window, right-click the Folder Synctask and selectStopto end the task. If you have multipleFolder Synctasks configured, repeat this step for eachFolder Sync task in the Task List window.
  4. Wait for the status of every Folder Sync task to change to Stopped. If necessary, click Refresh in the Actions pane to refresh the display.
  5. Close the ArchiveTools Management Console.
  6. If you have CloudLink installed, open the Windows ServicesMMC snap-in on any servers on which CloudLink is installed, and stop theArchiveTools CloudLink Server service.
Make sure that all the ArchiveTools Folder Syncservices andArchiveTools CloudLink Server services are stopped before you continue.
  1. Download the Folder Sync 1.13.3 compressed setup file from the following location on our Support website:
http://www.veritas.com/docs/100039727
  1. Extract the contents of the compressed setup file on the Folder Sync server.
  2. Run the extracted Folder Sync 1.13.3 Setup .msi file.
  3. When the ArchiveTools Folder Sync setup wizard displays, click Next to proceed with the installation of Folder Sync.
  4. Specify the installation location for Folder Sync, and then click Next to continue.
  5. In the Enter Service Account and Password window, provide the logon credentials for the Folder Sync service account:
    • Enter the Folder Sync service account user name in the format *Domain* \_ServiceAccount_
    • Enter the password for the Folder Sync service account, and then re-enter the password to confirm it.
  6. Click Install to continue with the installation.
  7. When the setup wizard indicates that the setup has completed, keep Launch Archive Tools Configurationchecked and clickFinish.
  8. The ArchiveAccelerator Configuration Wizard starts, and prompts you for the SQL instance to use for the ArchiveAccelerator configuration database.
Specify the SQL Server instance in the following format:

*SQL_computer_name* \_SQL_instance_

Note: To use the default SQL instance, omit theSQL_instanceand specify only the following: SQL_computer_name\
  1. The Folder Sync database configuration wizard asks if you want to use the existing ArchiveAccelerator database. Click Yes to use the existing Folder Sync database and preserve its existing data.
Remember that If you installed Folder Sync on multiple servers for load sharing or redundancy, all of the Folder Sync instances must share the same SQL server database.
  1. Click Next. The Archive Accelerator Configuration Wizard displays your configuration settings.
  2. Click Next to begin the configuration.
The Archive Accelerator Configuration Wizard notifies you when the configuration is complete.
  1. Repeat steps 8 to 18 on any additional servers on which Folder Sync is installed.
  2. Restart any ArchiveTools CloudLink Server services that you stopped in step 6.
  3. Review the Folder Sync task configuration settings in the management console.
See Configuring the settings for the Folder Sync task.