Creating custom Customer Service administration roles
If required, you can create custom Customer Service administration roles. Each custom administration role can have the complement of permissions that you require.
To create custom Customer Service administration roles
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In the left navigation pane of Customer Service, expand Customer Service Rolesand then clickAdministration Roles.
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Right-click Custom Rolesand on the shortcut menu clickAdd.
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In the text box at the bottom of the list of custom roles, enter a name for the new custom role.
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Select the check box for each permission that you want to grant to the custom role.
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Click Save.
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