Viewing a customer's email retention settings

Last published : Apr 17, 2026
If your customer has set up email retention policies for their archive, you can view the retention settings from the Retention tab of the customer's details.
Note: TheRetentiontab is displayed only if theManage Retention Settingscheck box is selected on theCompany Detailstab.
To view a customer's email retention settings
  1. In the left navigation pane, select Customer Service>Customers.
  2. Search for and select the customer for which you want to configure email retention settings.
See Finding a customer in the customer list.
  1. From the list of tabs along the top of the main pane, select the Retention tab.
The Retention tab displays information about the retention settings in the following sections:
  • Default Retention Period: The minimum number of days that items are retained in the archive.
  • Storage Expiry: The current storage expiry setting.
  • Retention Policies: A list of the customer's existing retention policies, which you can sort and search on.
Related information