Troubleshooting journaling for Exchange 2003

Last published : Jun 07, 2026
Standard and Envelope:
  • Ensure that the Journaling Contact SMTP Email Address is spelled correctly.
  • When adding or removing SMTP connector(s), make sure that you restart the SMTP service. To restart the SMTP service go to Start, then Run, and type in services.msc. The Services dialog appears. Select Simple Mail Transfer Protocol (SMTP) from within the list. Then click Restart in the left-hand navigation menu.
  • Your firewall may block outbound emails:
    • Many firewalls can block emails sent using TLS encryption. Emails can be blocked even if the option is set to allow all outbound emails.
    • If you have a Cisco firewall, chances are very high that the ESMTP packet inspection is enabled and blocking the TLS‐encrypted emails. For more information, visit Cisco support at the following URL:
http://www.cisco.com/en/US/docs/security/asa/asa72/release/notes/asarn723.html#wp219670
  • Verify there are no enabled Send Connectors using the journaling contact domain name.
  • Issue a telnet command to the smarthost to see if you have a connection issue. A 220 banner should return.
Envelope only:
  • Emails are journaled to the Journaling User Mailbox, but no emails show up in your archive. Check if the Journaling User Mailbox has the Server-Side Forwarding set up correctly:
    • Automatic forwarding must be enabled on your server. Open the Exchange System Manager and select Global Settings/Internet Message.
    • Select Format/Default and right-click to display Properties. On the Advanced tab, select the box next to Allow automatic forward and click OK. To restrict users from setting up forwarding rules, create a new domain rule for Address Space and set it to allow automatic forward. Automatic forwards then work only for Address Space.
    • Validate that there are no transport rules catching the journaling messages.
  • If emails are journaled, but some or all emails seem to archive incorrectly, check the following:
    • You should not be journaling to a distribution group. You must journal directly to the Journaling Recipient Mailbox.
    • Check that forwarding is not set up on the Journaling Recipient Mailbox in Active Directory
    • Set message format to journal using plain text or HTML
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