Step 1 Create Journaling Contact

Last published : Jun 07, 2026
Create a journaling contact for Exchange Server 2013 or 2016 as follows.
To create a journaling contact
  1. Enter the URL for the Exchange Admin Center into a browser window.
  2. Log in with Exchange server administrator credentials.
  3. Select recipients and thencontacts.
  4. Click next to the plus sign, and then select the mail contact from the drop-down menu.
  5. In the new mail contact window, enter **Journalingin the First name field andContact**in the Last name field.
  6. Enter **Journaling Contact**in the Alias field.
  7. Enter the journaling email address that customer support has provided in the External email address field.
    Note: The journaling address is unique to your organization. If you did not receive a journaling email address, contactVeritas Services & Support.
  8. Select the Organizational Unit where the journaling contact resides (optional):
    • Click browse.
    • Select the Organizational Unit, and then click ok.
  9. Click save. The contacts page displays with the new journaling contact.
  10. In the Exchange Management Shell, enter the following to set the MAPI rich text format (RTF) parameter for the journaling contact to Never:
Set-MailContact -Identity "<JournalingContactNameHere>" -UseMapiRichTextFormat Never
More Information
Setting up Exchange 2013, 2016, and 2019 journaling