Troubleshooting journaling for Exchange 2010 and 2007

Last published : Jun 07, 2026
  • Make sure that the Journaling Contact SMTP Email Address is spelled correctly.
  • Restart the Microsoft Exchange Transport Service: Click Start and click Run. Enter services.msc in the text box and click OK. Click Microsoft Exchange Transport service, then click Restart. A pop-up window displays with the message Microsoft Exchange Transport service is being restarted. When the pop-up window automatically disappears, you have successfully restarted the service.
  • Your firewall may block outbound emails:
    • Many firewalls can block emails sent using TLS encryption. Emails can be blocked even if the option is set to allow all outbound emails.
    • If you have a Cisco firewall, it is likely that the ESMTP packet inspection is enabled and blocking the TLS-encrypted emails. For more information, visit Cisco support at the following URL:
http://www.cisco.com/en/US/docs/security/asa/asa72/release/notes/asarn723.html#wp219670
  • Verify there are no enabled Send Connectors using the journaling contact domain name by executing the following command:
Get-SendConnector | Where {$_.AddressSpaces -match <domain.com>
  • Issue a telnet command to the smarthost to see if you have a connection issue. A 220 banner should be returned.
Additional troubleshooting for Exchange 2007 only:
  • If emails are journaled, but some or all emails seem to archive incorrectly:
    • Add the domain that is shown on the address space of the send connector to the Remote Domains tab under Organization Configuration > Hub Transport.
    • Click the format of original message sent as attachment to journal report tab. Then on Exchange rich-text format select the never use radio button.
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