Upgrading from Folder Sync 1.11 or earlier versions

Last published : Apr 17, 2026
To upgrade from Folder Sync 1.11 or earlier versions you must uninstall your current version before you install version . The following procedures describe how to perform these steps. You can retain your existing Folder Sync database to preserve its data.
Note: Folder Sync requires a 64-bit operating system. To upgrade from Folder Sync 1.11 or earlier versions that run on a 32-bit operating system you must update your server hardware to a 64-bit operating system.
Before you proceed, make sure that the server on which you want to install the new Folder Sync meets all the requirements.
See Requirements for the servers on which Folder Sync is installed.
To uninstall Folder Sync 1.11 or earlier versions
  1. Click Start > All Programs > ArchiveTools > ArchiveTools Management Console.
  2. In the left pane of the management console, expand the Archive Accelerator node and click the Task List folder.
  3. In the Task List window, right-click the Folder Synctask and selectStop to end the task.
  4. Wait for the status of the Folder Sync task to change to Stopped. If necessary, click Refresh in the Actions pane to refresh the display.
  5. Close the ArchiveTools Management Console.
  6. Open the Windows Services MMC snap-in, and ensure that the ArchiveTools Folder Sync service has stopped running.
  7. If you made any changes to the Folder Sync .config files, copy the files to a backup folder. The .config files are located in the Folder Sync installation folder, typically C:\Program Files\ArchiveTools\ArchiveTools Folder Sync. These files are deleted when you uninstall Folder Sync in step 9.
  8. Click Start > Control Panel > Programs > Programs and Features.
  9. In Uninstall or change a program, right-click ArchiveTools Folder Syncand clickUninstall.
    Note: If Windows fails to completely remove ArchiveTools Folder Sync, see the following article on our Support website: http://www.veritas.com/docs/100014288
To install the new version of Folder Sync
  1. Download the Folder Sync compressed setup file from the following location on our Support website:
http://www.veritas.com/docs/100039727
  1. On the 64-bit server on which you want to install the new Folder Sync, log on as an administrator.
  2. Extract the contents of the compressed setup file.
  3. Run the extracted Folder Sync Setup .msi file.
  4. When the ArchiveTools Folder Sync setup wizard displays, click Next to proceed with the installation of Folder Sync.
  5. When you are prompted, specify the installation location for Folder Sync. We recommend that you use the default location that is displayed. Then click Next to continue.
  6. In the Enter Service Account and Password window, provide the logon credentials for the Folder Sync service account:
    • Enter the Folder Sync account user name in the format *Domain* \_ServiceAccount_
    • Enter the password for the Folder Sync service account, and then re-enter the password to confirm it.
  7. Click Install to continue with the installation.
  8. When the setup wizard indicates that it is ready to finish, keep Launch Archive Tools Configurationchecked, and clickFinish.
  9. The Archive Accelerator Configuration Wizard starts, and prompts you for the SQL instance to use for the ArchiveAccelerator configuration database.
Specify the SQL Server instance in the following format:

*SQL_computer_name* \_SQL_instance_

Note: To use the default SQL instance, omit theSQL_instanceand specify only the following: SQL_computer_name\
  1. The Folder Sync database configuration wizard asks if you want to use the existing ArchiveAcccelerator database. Click Yes to use the existing Folder Sync database and preserve its existing data.
    Note: If you later install Folder Sync on additional servers for load sharing or redundancy, specify the same SQL instance for each installation of Folder Sync. All of the Folder Sync installations must all share the same SQL server database.
  2. Click Next. The Archive Accelerator Configuration Wizard displays your configuration settings.
  3. Click Next to begin the configuration.
The Archive Accelerator Configuration Wizard notifies you when the configuration is complete.
  1. If you saved any modified .config files when you uninstalled Folder Sync, you can edit the new .config files to reinstate your changes. The new .config files are located in the Folder Sync installation folder, typically C:\Program Files\ArchiveTools\ArchiveTools Folder Sync.
    Note: Save a backup copy of the new.configfiles before you make any changes.
  2. Now that the installation and initial configuration is complete you must specify the new Folder Sync task settings for on-premises Exchange synchronization.
See Configuring the settings for the Folder Sync task.
More Information
About installing or upgrading Folder Sync