Disabling bulk user accounts

Last published : Apr 17, 2026
Prerequisite: Before you disable user accounts in bulk, ensure that the respective customers, who own these user accounts, have unlicensed these users. Otherwise, these user accounts get enabled again when you perform the O365 synchronization.
To disable bulk user accounts
  1. In the left navigation pane, select Configuration>Account Management.
The application displays a list of archive accounts.
  1. On the action bar, click Bulk Disable Users.
The Bulk Disable Users dialog box appears.
  1. Before you select multiple users for bulk disabling, assuming user name is AAA@test.com , select one of the following renaming patterns:
    • Select the Rename with disabled string and datetimeoption to rename it asAAA-Disabled_On_Feb 11 2021 3:48AM@test.com.
    • Select the Rename with custom stringoption, and specify the custom string is Disabled to rename it asAAA-Disabled@test.com.
    • Select the Rename with custom prefix stringoption, and specify the custom prefix string is ZZZ or ZZZ_ to rename it asZZZ_AAA@test.com.
  2. Search for and select multiple user accounts you want to disable simultaneously.
  3. Click Update to initiate bulk disabling of user accounts.
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