Viewing provisioned services

Last published : Apr 17, 2026
The Services page displays a read-only information about the services that are provisioned for your company. To make changes to this information, contact Arctera Services & Support.
The page provides information on the following aspects as shown in the sample image below.
  • General configuration
Expand the row to view general configurations such as Company Name, Parent Partner, Manage Retention Settings, Import Data, Archive Encryption, Last Access Date, and so on.
  • Primary Services
Expand the row to view the primary services that are either enabled or disabled for your company and number of minimum and actual users.
  • Secondary Services
Expand the row to view the secondary services that are either enabled or disabled for your company and number of minimum and actual users, and the last archiving date for each product.
  • Capture Secondary Services
Expand the row to view the Capture secondary services that are either enabled or disabled for your company and number of minimum and actual users, and the last archiving date for each product.
  • Domains
Expand the list to view the configured domains. If the list is extensive, use the search option to locate a specific domain instead of scrolling. You can also add new domains directly without contacting the support team. In addition, you can export the list of domains for further use. See Managing Domains.
Note: By default, this service is disabled. To enable it, contact your system administrator or the Arctera Support team. To add and update domains, the tenant must possess the Administrator role and must have the Archive Settings privilege.
  • Mail Continuity service
Expand the row to view the Mail Continuity services that are enabled for IP address and the domains, and the corresponding mail servers.
  • Journal Addresses
Expand to view the configured Journal Addresses.