Resubmitting failed export items

Last published : Apr 17, 2026
Exports contain failed items when Completed with Errors or Error is listed in the Step field.
Exports with failed items can be resubmitted three times.
Note: Exports can only be resubmitted after all associated export batches have finished processing. Insight eDiscovery splits large exports into 2-gigabyte batches. Therefore, multiple export batches can be associated with one export.
For more information on failed items, see the error list in the download file.
To resubmit failed export items:
  1. On the Investigationtab, in the left navigation pane, selectExports.
Or, on the eDiscoverytab, select the case, and then in the left navigation pane, selectExports.
  1. Select the failed export batch you want to resubmit.
  2. In the Resubmit Failed Items section, click Go.
    Note: TheResubmit Failed Itemssection appears only when the selected batch contains failed export items. The batch contains failed items whenCompleted with ErrorsorErroris listed in theStepfield.
  3. Complete the information in the Resubmit Fail Items window. Review the following table for more information.
    Export Name Enter a name for the export file.
    Note: The minimum length is 5 characters and the maximum is 160.
    Export Password Enter an access password for the export file. The password is required to open the export file after it is downloaded to your computer.
    Confirm Password Enter your export password again to confirm.
  4. Click Export Items.
    Note: Only failed items are included in the resubmitted exports. For example, if an export with 20 items includes 5 failed items, only the 5 failed items are exported to the file.
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