About transcription of media attachments

Last published : Apr 17, 2026
Insight eDiscovery supports transcription of media attachments included in emails, collaboration messages, and files. By default, this feature is disabled. To enable it, contact your system administrator or the Arctera Support team.
When the feature is enabled:
  1. The media attachments are marked with the Audio Description icon. Clicking the icon displays the media transcription in the preview pane.
  2. Upon displaying the transcription, the Smart Transcript icon (media icon) appears on the preview pane toolbar. Clicking the Smart Transcript (media) icon opens the attachment in a new window with playback.
  3. Customer can request to enable the required audio/video format. The currently supported media formats are .mp3, .wav, .ogg, .mp4, .mov, .webm, .mpeg, and .opus.