CloudLink Personal Archive web folder deployment issues and limitations

Last published : Apr 17, 2026
The following issues and limitations relate to CloudLink deployment of Personal Archive web folders:
  • CloudLink fails when it deploys web folders to recently created user mailboxes, if the mailbox is not fully established.
Before you use CloudLink to deploy web folders, log into the mailbox, either from Outlook or Outlook Web Access.
  • CloudLink needs to run with elevated privileges if User Account Control (UAC) is enabled.
CloudLink needs to change the Windows service logon identity to the logon identity that is set in Security Options. CloudLink cannot perform this operation if UAC is enabled. To avoid changing the identity manually, run CloudLink as an administrator. To run CloudLink as an administrator hold down Shift while right-clicking the application and select Run as administrator from the shortcut menu.
  • If CloudLink is installed on a domain controller, the Security Options dialog cannot set the new user credentials for the ArchiveTools CloudLink Server service. CloudLink continues to use the old credentials as the logon identity. CloudLink indicates that security permissions are insufficient and that the logon identity change for the service needs to be done manually. As a work-around, use the Services MMC snap-in to set the user identity for the ArchiveTools CloudLink Server service to the CloudLink service account.
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