Enabling services for existing archive accounts

Last published : Apr 17, 2026
In addition to enabling services when creating new archive accounts, you can enable services for one or more existing archive accounts from the Account Management page.
To enable services for existing archive accounts
  1. In the left navigation pane, select Configuration>Account Management.
The application displays a list of archive accounts.
  1. Search for and select the archive accounts whose services you want to enable.
For quick and advance searching, See Searching for archive accounts.
  1. On the action bar, click Enable Services.
  2. In the Enable Services window, select one or more of the following option:
    • Office 365 PA Collection \- Enables Exchange Online Personal Archive collections.
    • Exchange Online folder Sync \- Enables Exchange Online folder synchronization.
  3. Click OK.
If the services are enabled successfully, the application displays the success message.
  1. On the account details page, ensure that the selected services are enabled.
    Note: The accounts that are not created by using Office 365 or Exchange online does not get enabled for Exchange Online Folder Synchronization. In case you receive such notification, clickClose. The application displays the notification for successful enabling of services. In case you receive such notification, clickClose.
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