Unlocking an archive account
As a security measure, Arctera Insight Archiving temporarily locks users out of their archive accounts if they enter their login credentials incorrectly five times within one hour. After users enter their credentials incorrectly three times, they are notified they have two additionally attempts and are required to enter a CAPTCHA Validation Code. After they enter their credentials incorrectly five times, Arctera Insight Archiving locks the archive account. If an account becomes locked, an administrator can remove the lock from Arctera Insight Management Console.
To unlock an archive account
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In the left navigation pane, click Account Management.
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From the accounts list, select the archive account that has been locked.
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In the Servicessection of the account details page, clearAccount Locked.
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Click Save.
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