Sending test emails
You can send test emails to determine if Journaling works. Listed are a number of email test scenarios. See the appropriate table for each scenario to view test message configurations and their expected archive results:
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Intra-office Test Email Scenarios
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Inbound Test Email Scenarios
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Outbound Test Email Scenarios
For the Provisioning process use the test email scenarios worksheet for Archive Journaling verification.
Note: To confirm the receipt of test emails, you must look in the user's Personal.cloud archive. The correct way to do this is by "browsing" the Inbox, and not by "searching" for the message(s). Email messages appears in the archive via browsing before these messages are available by searching, which could take up to several hours.
Related information
Table: Intra-office test email scenarios
| From | To | CC | BCC | Expected Results |
|---|---|---|---|---|
| tom@abc.com | jim@abc.com | - | - | - Emails are archived under sender tom@abc.com: Sent Items |
| - Emails are archived under recipient jim@abc.com: Inbox | ||||
| tom@abc.com | - | jim@abc.com | - | - Emails are archived under sender tom@abc.com: Sent items |
| - Emails are archived under recipient jim@abc.com: Inbox | ||||
| tom@abc.com | - | - | jim@abc.com | - Emails are archived under sender tom@abc.com: Sent Items |
| - Emails are archived under recipient jim@abc.com: Inbox. However the To field does not display in the email message header for the sender or recipient |
Table: Inbound test email scenarios
| From | To | CC | BCC | Expected Results |
|---|---|---|---|---|
| tom@hotmail.com | jim@abc.com | - | - | Emails are archived for recipient jim@abc.com: Inbox |
| tom@hotmail.com | - | jim@abc.com | - | Emails are archived for recipient jim@abc.com: Inbox |
| tom@hotmail.com | - | - | jim@abc.com | Emails are archived for recipient jim@abc.com: Inbox. However the To field does not display in the email message header for the sender or recipient |
| tom@hotmail.com | - jim@abc.com | - | - | Emails are archived for all recipients\: |
| - joe@abc.com | 1. jim@abc.com: Inbox | |||
| - sue@abc.com | 2. joe@abc.com: Inbox | |||
| 3. sue@abc.com: Inbox | ||||
| tom@hotmail.com | jim@abc.com | jimbean@abc.com | - | Emails are archived for recipient jim@abc.com: Inbox, additional CC address is visible in "To" field in email message header |
| tom@hotmail.com | jim@abc.com | - | jimbean@abc.com | Emails are archived for recipient jim@abc.com: Inbox. However the BCC recipient jimbean@gmail.com does not display in the email message header |
Table: Outbound test email scenarios
| From | To | CC | BCC | Expected Results |
|---|---|---|---|---|
| jim@abc.com | tom@hotmail.com | - | - | Emails are archived under sender jim@abc.com: Sent Items |
| jim@abc.com | - | tom@hotmail.com | - | Emails are archived under sender jim@abc.com: Sent Items |
| jim@abc.com | - | - | tom@hotmail.com | Emails are archived under sender jim@abc.com: Sent Items. However To field does not display in email message header |
| jim@abc.com | joe@abc.com | tom@hotmail.com | - | - Emails are archived under sender jim@abc.com: Sent Items |
| - Emails are archived under recipient joe@abc.com: Inbox. However additional CC address displays in email message header | ||||
| jim@abc.com | joe@abc.com | tom@hotmail.com | jimbean@gmail.com | - Emails are archived under sender jim@abc.com: Sent Items |
| - The email is archived under recipient joe@abc.com: Inbox. However additional CC address displays in To field of email message header; BCC recipient address does not display in email message header |