Step 4 - Create Journaling User Mailbox

Last published : Apr 17, 2026
You journal to this User Mailbox within Exchange. This mailbox must be located in a separate Mailbox Store from the Mailbox Store you journal from, which you created in a previous step.
A User Mailbox on the same Mailbox Store that is journaling, creates a journaling email loop for the emails that are forwarded from the Journaling User Mailbox. If the User Mailbox cannot be on a separate Mailbox Store or separate journaling server, disable Envelope Journaling. Then send it directly to the Journaling Contact. You must inform Veritas Services & Support if you use Standard Journaling, so you can get a new journal address and new Journaling set up instructions. Standard Journaling cannot capture BCC or Distribution List information and you may not be in compliance.
To create a journaling user mailbox
  1. Right-click Usersin Active Directory, and selectNew > User.
  2. In the New User - Object window, type Journalinginto theFirst Namefield and**Mailboxinto theLast Namefield. ClickNext**.
  3. Create a password for this user. Select the Password Never Expirescheck box. ClickNext.
  4. You must create the Exchange Mailbox on a store that resides in a different location than the server on which the Exchange Mailbox is created. Click Next.
  5. Click Finish. You successfully created a new User Mailbox.
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