Step 1 - Create Journaling Contact

Last published : Apr 17, 2026
The following procedure describes how to create a journaling contact for Exchange 2010.
To create a journaling contact
  1. Click Start > All Programs > Microsoft Exchange Server 2010 > Exchange Management Console.
  2. Click the plus sign to the left of the entry for your Exchange server.
  3. Click the plus sign to the left of Recipient Configuration.
  4. Click Mail Contact under Recipient Configuration.
  5. On the Mail Contactpage, clickNew Mail Contact in the Actions pane.
  6. Select New Contactand thenNext.
  7. In the New Mail Contact window, enter Journalingin theFirst Namefield,Contactin theLast Namefield and**Journaling Contactin theAliasfield. ClickEdit**.
  8. Enter the journaling address that customer service has provided in the email addressfield, and then clickOK.
    Note: The journaling address is unique to your organization. If you have not been provided with this address, contactVeritas Services & Support.
  9. Click Next.
  10. Click New.
  11. Click Finish. You have successfully created a journaling contact.
  12. After you create the journaling contact, double-click the contact to open the Properties page.
  13. On the General tab of the Propertiespage, change the value in theUse MAPI rich text formatfield toNever.
    Note: You can also change this setting by executing the following command from the Exchange shell prompt:Get-MailContact \<Contact-name\> | Set-MailContact -UseMapiRichTextFormat Never
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