Testing the Email Continuity configuration

Last published : Apr 17, 2026
You must confirm that Email Continuity has been configured correctly and that it works successfully in the event of a mail server failure.
To test the Email Continuity configuration
  1. Contact Arctera Services & Support, and have them test the Email Continuity connectivity, to confirm that flush back is configured correctly.
  2. At a convenient time such as out of normal office hours, pause the SMTP receiver of your mail server to simulate a mail server failure. This action should now trigger your email security provider to fail over to Email Continuity. Then try each of the following:
    • Test that you can receive email from external email addresses to your account in Insight Personal Archive.
    • Test that you can send email from Insight Personal Archive to an external email address.
    • Test that you can send email from Insight Personal Archive to an internal email address.
  3. Restart your email service and verify that the test emails you sent and received in Insight Personal Archive in the previous step are flushed back to your mail server.