Setting up Cloud9

Last published : Apr 17, 2026
The Firm Admin of your organization must complete the following steps to generate an App Key and Secret in Cloud9.
  1. Sign in toCloud9 Portal.
  2. In the left-hand navigation pane, click API Keys.
  3. Under Manage your Cloud9 API Keys, select the firm.
  4. Click Generate API Key.
To generate a Call Data App Key and App Secret
  1. From the API drop-down list, select Calls Data.
  2. Choose the appropriate Environment.
  3. Enter allowed IP addresses in the Whitelisted IP(s) field.
    Note: For more information, seeHow to allow IP addresses for correct operation of Arctera Insight Capture.
  4. Enter the relevant email(s) under Owner Email(s).
  5. Under Scope of Access, select Read-Only, then choose the following permissions:
    • metadata
    • recordings
  6. Click Generate Key & Secret. Copy and securely store the generated Call Data API Key and Call Data Secret Key for source configuration.
To generate a Management App Key and App Secret:
  1. From the API drop-down list, select Management.
  2. Choose the appropriate Environment.
  3. Enter allowed IP addresses in the Whitelisted IP(s) field.
    Note: For more information, seeHow to allow IP addresses for correct operation of Arctera Insight Capture.
  4. Enter the relevant email(s) under Owner Email(s).
  5. Under Scope of Access, select Read-Only, then choose the following permission:
    • users
  6. Click Generate Key & Secret. Copy and securely store the generated Management API Key and Management Secret Key for source configuration.
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