Zoom Phone

Last published : Apr 17, 2026
Zoom Phone is a cloud-based telephony solution integrated into the Zoom collaboration ecosystem, offering enterprise-grade voice communication through VoIP. It supports features such as call routing, voicemail, call recording, SMS, and integrations with contact centers and CRM platforms. The Zoom Phone collector focuses on capturing SMS messages, enabling secure ingestion of text communications for archiving, compliance, and oversight.
Note: To use the collector, the Zoom account must be on a Business, Business Plus, or Enterprise plan; Pro plan access is not supported.