EML

Last published : Apr 17, 2026
The EML collector is used for importing EML data from Symphony. EML format is widely used by various compliance and archiving solutions and helps the organization avoid the need to develop a specific-source parser. The collector is used for importing EML data from Symphony. Files with the MD5 extension should be excluded from the import, as content from Symphony is exported in a single ZIP file containing EML files for each active conversation. There are some drawbacks in using EML instead of the Symphony collector for processing files from Symphony. They include:
  • EML does not have a subject line to do conversation threading when searching.
  • EML has poorer look (XML to HTML looks better than EML).
  • EML misses information about room created, when joined, etc..