Resetting a forgotten password

Last published : Apr 17, 2026
You can follow the below-mentioned procedure to securely and conveniently regain access to your account and mitigate the risk of unauthorized access and data breaches.
To reset your forgotten password
  1. In the authentication screen, click the Forgot your password? link.
  2. In the User Name field, provide your user name (email ID).
  3. In the Validation Code field, enter the CAPTCHA text without spaces.
    Note: The CAPTCHA text is not case-sensitive.
  4. Click Continue.
Alta Surveillance sends the Reset Password link via email notification on your primary email address. The reset password link expires in 30 minutes.
Note: If you have not received any notification, check spam and junk folders, or contact admin if needed.
  1. Click the Reset Password link and do the following:
    • In the User Name field, provide your user name (email ID).
    • In the New Password field, enter your new password.
    • In the Confirm Password field, enter your new password again.
  2. Click Submit.
The application redirects you to the login page.
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