Viewing hotwords highlighting

Last published : Apr 17, 2026
Alta Surveillance provides the option to highlight keywords in a hotword set that are added as search terms. Highlighting applies to subject and body content and an HTML preview of an attachment. See Creating and running department-level searches.
A search with a hotword returns the exact matches only. When an asterisk character is used with the hotword, the search returns items with partial matches also. For example, two hotwords, "code" and "codebreaker," are available. A search with "code" returns items where "code" is present as an independent word. A search with "code*" returns all items that contain "codebreaker" as well as items that contain only the "code" keyword.
To view highlighted hotwords of an item
  1. In the left navigation pane, click Review.
  2. Search for and select the department for which you want to review items.
    Note: Alta Surveillance lists all departments. You can use the filtering options to search the required department. Options include filtering by department name, exception employees, and reviewers associated with the department.
  3. (Optional) To reset the filtering criteria, click Clear , and set a new criterion.
  4. Click Apply.
The application displays emails and collaboration messages from the selected departments.
Note: If only theExchangeservice is enabled for you, then only emails are displayed. If the MS Teams Archiving service is enabled for you, then collaboration messages are also displayed.
  1. During the manual review, select the item to view its details in the Preview pane.
  2. Navigate across the hits for a phrase, all hotwords, or a specific hotword.
    Note: Highlighting navigation control is shown only if at least one hotword or a tag is applied to the review item. The hotwords and the tags are highlighted in thePreviewpane of emails and collaboration messages. However, the navigation option to go to the next or previous hotword or a tag is available only for emails, and not for collaboration messages.
A sample image to show hotwords highlighting and navigation in email is shown below.
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A sample image to show hotwords highlighting in collaboration messages is shown below.
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Note: Highlighting navigation control is shown only if a hotword set was added to the review item.
  1. In the Preview pane, click the drop-down arrow to view a list of hotwords and phrases.
    Note: The application lets you review maximum hotword instance in the content by highlighting them. Therefore, when any search is based on multiple hotwords and phrases, and if any word or a fragment of a phrase is common among the hotwords and phrases, the improved hit-highlighting feature displays that word or a phrase as a separate hotword in the drop-down list. For example, theRamayanaword is a part of phrase -The Ramayana is an ancient. In this case, the hit-highlighting feature provides you the hotword options likeRamayana,The Ramayana, andThe Ramayana is an ancientas the word Ramayana is common in all instances. You can selectAllto highlight all the hotwords. Else, you can select a specific hotword from the list that you want to get highlighted for review.
  2. Select the required hotword in the list to get it highlighted in the content.
Hover over the hotword instance to view the search that is applied to the review item.
  1. Click the Next arrow icon to view the next highlighted hotword instance. To view the previous instance of highlighted hotword, click the Previous arrow icon.
  2. (Optional) Preview an attachment content and navigate across the hits for all hotwords or a specific hotword.
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