Removing exception status

Last published : Apr 17, 2026
The employee must already be assigned an exception status before the ability to remove the exception status is available.
When there is no need to monitor employees as exceptions, you can remove their exception status. After removing the exception status, the employees become regular monitored employees in their departments, and Alta Surveillance captures their communications in the normal way. However, any items that Alta Surveillance has captured while the employees had exception status remain in the exception review set.
You must have the Manage Exceptionspermission in the department to remove exception status. By default, users that have theCompliance Supervisor,Rule Admin, orUser Admin roles have this permission.
To remove exception status
  1. In the left navigation pane, click Departments.
  2. Search for and select the department.
    Note: Alta Surveillance lists all departments. You can use the filtering options to search the required department. Options include filtering by department name, exception employees, and reviewers associated with the department.
  3. In the Monitored Employees tab, select only one exception employee at a time.
A list appears, showing all monitored employees along with their configured and enabled content sources as shown in the sample image below.
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To search for employees by name, in the Filter by Employee Name field, enter keywords that characterize employee names or construct a query. Press ENTER or click the filter icon to view the filtered names. Avoid using wildcard characters (asterisk or question mark) for partial searching, as they do not yield results.
  1. Click the Actionsbutton, and then clickRemove the exception status.
The application prompts you to confirm that you want to perform the operation.
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  1. Click Remove.
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