Managing department-specific labels

Last published : Apr 17, 2026
Department-specific labels management covers creating, editing, deleting, activating, deactivating, propagating, and unpropagating operations. You must have the Manage Labels permissions to perform these operations.
Creating department-specific labels
To create a department-specific label
  1. In the left navigation pane, click Departments.
  2. Search for and select the department in which you want to create a label.
  3. Navigate to the Labelstab, and then clickNew.
The New Label dialog box appears.
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  1. In the Name filed, type a unique label name.
  2. In the Description field, provide a description of this label.
  3. Select the Active check box to activate the label.
Remember that -
  • Only the active labels can be enabled for AI predictions, therefore, the Enable AI Predictions check box remains disabled until the label is activated.
  • Do not select the Active check box if you want to keep the label in the deactivated state.
  1. Select the Propagate check box to ensure the sub-departments inherit this label.
Do not select the Propagate check box if you do not want to propagate this label to sub-departments.
  1. Select the Enable AI Predictions check box to consider this label for AI Prediction.
    Note: Per department, only 20 active labels (including single choice group labels) can be enabled for AI predictions. Upon deactivation, the previously AI prediction-enabled labels and label groups get disabled.
  2. Click OK.
Editing department-specific labels
To edit a department-specific label
  1. In the left navigation pane, click Departments.
  2. Search for and select the department in which you want to edit a label.
  3. Navigate to the Labels tab.
  4. Search for the label that you want to update. See Searching application-specific labels, label groups, and single choice groups.
  5. Select the label that you want to edit, and click the Edit icon in the same row.
  6. In the Edit Label dialog box, update the details of the required fields.
  7. Click OK.
Activating department-specific labels
To activate a department-specific label
  1. In the left navigation pane, click Departments.
  2. Search for and select the department in which you want to activate a label.
  3. Navigate to the Labels tab.
  4. Search for the deactivated label that you want to activate.
See Searching application-specific labels, label groups, and single choice groups.
  1. Select the label and do any of the following steps:
    • On the action bar, click Activate.
    • Click the Editicon in the same row. In theEdit Labeldialog box, select theActive check box.
      Note: Per department, only 20 active labels (including single choice group labels) can be enabled for AI predictions.
The updated data appears on the Labelspage. If required, clickRefresh on the action bar.
Deactivating department-specific labels
To deactivate a department-specific label
  1. In the left navigation pane, click Departments.
  2. Search for and select the department in which you want to deactivate a label.
  3. Navigate to the Labels tab.
  4. Search for the active label that you want to deactivate.
See Searching application-specific labels, label groups, and single choice groups.
  1. Select the label and do any of the following steps:
    • On the action bar, click Deactivate.
    • Click the Editicon in the same row. In theEdit Labeldialog box, clear theActive check box.
Deactivating a label or label group disables AI predictions for that label or label group.
The updated data appears on the Labelspage. If required, clickRefresh on the action bar.
Propagating department-specific labels
To propagate a department-specific label
  1. In the left navigation pane, click Departments.
  2. Search for and select the department in which you want to propagate a label.
  3. Navigate to the Labels tab.
  4. Search for the unpropagated label that you want to propagate.
  5. Select the label and do any of the following steps:
    • On the action bar, click Propagate.
    • Click the Editicon in the same row. In theEdit Labeldialog box, select thePropagate check box.
The updated data appears on the Labelspage. If required, clickRefresh on the action bar.
Unpropagating department-specific labels
To unpropagate a department-specific label
  1. In the left navigation pane, click Departments.
  2. Search for and select the department in which you want to unpropagate a label.
  3. Navigate to the Labels tab.
  4. Search for the propagated label that you want to unpropagate.
  5. Select the label and do any of the following steps:
    • On the action bar, click Unpropagate.
    • Click the Editicon in the same row. In theEdit Labeldialog box, clear thePropagate check box.
The updated data appears on the Labelspage. If required, clickRefresh on the action bar.
Deleting department-specific labels
To delete a department-specific label
  1. In the left navigation pane, click Departments.
  2. Search for and select the department from which you want to delete a label.
  3. Navigate to the Labels tab.
  4. Search for the label that you want to delete.
  5. Select the label, and click Delete on the action bar.