Viewing AI Analytics of Cases

Last published : Jun 07, 2026
You can view AI analytics for a case only if the case is AI-enabled.
To view AI analytics of a case
  1. In the left navigation pane, select the eDiscovery tab.
  2. Search for and select a case. The case-specific nodes appear in the left navigation pane.
  3. Select the InsightAI node.
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The AI Insights page opens as shown in the sample image below.
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  1. Refer to following insights. These insights help users quickly know the key metrics of a selected case.
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    Total Emails Scanned Displays number of emails processed by AI.
    Topics mined Displays the cumulative and individual number of topics identified through reviewer intervention or by AI.
    Noise Detected Displays count and percentage of emails containing non-informative (noise) content identified by AI.
    AI Units Consumed Displays the AI units used for the analysis.
  2. Under Topic Cloud , review the topics.
Topic cloud displays a visual collection of both human-defined topics and AI-extracted topics.
Human-defined topics Displays topics that are manually created and maintained by users or administrators based on organizational needs, compliance context, or investigation goals.
AI-extracted topics Displays topics that are automatically identified during AI analytics by analyzing item content. Currently, AI analytics processes email content, while other content sources such as collaboration messages and files are skipped.
  • Topics are sized and colored to reflect their relevance and frequency within the case data.
  • Hover over a topic to quickly view its frequency and percentage of the total topics identified. Refer to the sample image below.
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  • Double-click a topic to open the detailed view, then hover over an instance to see conversation details between the sender and recipient.
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  • If required, click the Refresh icon to update the details displayed on the page.
    Note: The page displays theView SummaryandView Emailsbuttons; however, these options are not functional in this release.
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