Accessing collaboration messages for review

Last published : Jun 07, 2026
To search Collaboration messages during investigation
  1. On the eDiscovery tab, clickCases.
  2. Search for and select the case in which you want to search Collaboration messages.
The selected Case_Name node appears below Cases.
  1. Click New Search to create a new search. Else, expandResearch Sets orReview Sets to select existing search.
You can access existing saved searches of the selected case from the Review Set andResearch Set nodes. Alternatively, you can clickNew Search , specify a new criteria in the Advanced Search or the Query Search option to search for new collaboration messages for review.
After performing a new search or accessing the existing searches from review set and research sets, the application displays the filtered emails, collaboration messages, and files in the details pane.
  1. Click the Collaboration tab to view the Chat and Channel messages for your review.
  2. Select the collaboration message to view its details in the Preview pane.
    Note: Arctera eDiscovery does not support previewing certain file types, such as .dll and .exe and large files (over 30 MB to maintain browser responsiveness). For compressed files, Arctera eDiscovery supports previewing only the .zip file format and does not support other formats like .7z, .tar, and so on. If you cannot preview a specific file type, simply download it and use the appropriate tools to view its content.
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