Managing application-specific labels

Last published : Apr 17, 2026
Application-specific labels management covers creating, editing, deleting, activating, deactivating, propagating, and unpropagating operations. You must have the Manage Labelspermissions to perform these operations. By default, theApp Rule AdminandCompliance System Admin have these permission.
Creating application labels
To create an application label
  1. In the left navigation pane, click Application.
  2. Navigate to the Labelstab, and then clickNew.
The New Label dialog box appears.
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  1. In the Name filed, type a unique label name.
  2. In the Description field, provide a description of this label.
  3. Select the Active check box to activate the label.
Remember that -
  • Only the active labels can be enabled for AI predictions, therefore, the Enable AI Predictions check box remains disabled until the label is activated.
  • Do not select the Active check box if you want to keep the label in the deactivated state.
  1. Select the Propagate check box to ensure the sub-departments inherit this label.
Do not select the check box if you do not want to propagate this label to sub-departments.
  1. Select the Enable AI Predictions check box to consider this label for AI Prediction.
    Note: At application level, only 20 active labels (including single choice group labels) can be enabled for AI predictions. Upon deactivation, the previously AI prediction-enabled labels and label groups get disabled.
  2. Click OK.
Editing application labels
To edit an application label
  1. In the left navigation pane, click Application.
  2. Navigate to the Labels tab.
  3. Search for the label that you want to update. See Searching application-specific labels, label groups, and single choice groups.
  4. Select the label that you want to edit, and click the Edit icon in the same row.
  5. In the Edit Label dialog box, update the details of the required fields.
  6. Click OK.
Activating application labels
To activate an application label
  1. In the left navigation pane, click Application.
  2. Navigate to the Labels tab.
  3. Search for the deactivated label that you want to activate.
See Searching application-specific labels, label groups, and single choice groups.
  1. Select the label and do any of the following steps:
    • On the action bar, click Activate.
    • Click the Editicon in the same row. In theEdit Labeldialog box, select theActive check box.
      Note: At application level, only 20 active labels (including single choice group labels) can be enabled for AI predictions.
The updated data appears on the Labelspage. If required, clickRefresh on the action bar.
Deactivating application labels
To deactivate an application label
  1. In the left navigation pane, click Application.
  2. Navigate to the Labels tab.
  3. Search for the active label that you want to deactivate.
See Searching application-specific labels, label groups, and single choice groups.
  1. Select the label and do any of the following steps:
    • On the action bar, click Deactivate.
    • Click the Editicon in the same row. In theEdit Labeldialog box, clear theActive check box.
Deactivating a label or label group disables AI predictions for that label or label group.
The updated data appears on the Labelspage. If required, clickRefresh on the action bar.
Propagating application labels
To propagate an application label
  1. In the left navigation pane, click Application.
  2. Navigate to the Labels tab.
  3. Search for the unpropagated label that you want to propagate.
  4. Select the label and do any of the following steps:
    • On the action bar, click Propagate.
    • Click the Editicon in the same row. In theEdit Labeldialog box, select thePropagate check box.
The updated data appears on the Labelspage. If required, clickRefresh on the action bar.
Unpropagating application labels
To unpropagate an application label
  1. In the left navigation pane, click Application.
  2. Navigate to the Labels tab.
  3. Search for the propagated label that you want to unpropagate.
  4. Select the label and do any of the following steps:
    • On the action bar, click Unpropagate.
    • Click the Editicon in the same row. In theEdit Labeldialog box, clear thePropagate check box.
The updated data appears on the Labelspage. If required, clickRefresh on the action bar.
Deleting application labels
To delete an application label
  1. In the left navigation pane, click Application.
  2. Navigate to the Labels tab.
  3. Search for the label that you want to delete.
  4. Select the label, and click Delete on the action bar.