Managing department-specific single choice label groups

Last published : Apr 17, 2026
Department-specific single choice label groups management covers creating, editing, deleting, activating, deactivating, propagating, and unpropagating operations. You must have the Manage Labels permissions to perform these operations.
Creating department-specific single choice label groups
To create a department-specific single choice label group
  1. In the left navigation pane, click Departments.
  2. Search for and select the department in which you want to create a single choice label group.
  3. Navigate to the Labelstab, and then clickNew Single Choice Group.
The New Single Choice Label Group dialog box appears.
image
  1. In the Name filed, type a unique single choice label group name.
  2. In the Description field, provide a description of this single choice label group.
  3. Select the Active check box to activate the single choice label group.
Remember that -
  • Only the active single choice label groups can be enabled for AI predictions, therefore, the Enable AI Predictions check box remains disabled until the label is activated.
  • Do not select the Active check box if you want to keep the single choice label group in the deactivated state.
  1. Select the Propagate check box to ensure the sub-departments inherit this single choice label group.
Do not select the check box if you do not want to propagate this single choice label group to sub-departments.
  1. Select the Enable AI Predictions check box to consider this single choice label group for AI Prediction.
    Note: Per department, only 20 active labels (including single choice group labels) can be enabled for AI predictions. Upon deactivation, the previously AI prediction-enabled labels and label groups get disabled.
  2. Click Addto open theNew Label dialog box.
  3. Manually type new labels, and click OK.
    Note: New label names must be a combination of maximum 50 characters that includes alphabets, numbers and spaces. After adding a label name, press ENTER to add the next label. You can add multiple label names as shown in the sample image below.
    image
  4. Click Save.
Editing department-specific single choice label groups
To edit a department-specific single choice label groups
  1. In the left navigation pane, click Departments.
  2. Search for and select the department in which you want to edit a single choice label group.
  3. Navigate to the Labels tab.
  4. Search for the single choice label group that you want to update. See Searching application-specific labels, label groups, and single choice groups.
  5. Select the single choice label group, and click the Edit icon in the same row.
  6. In the Edit Single Choice Label Group dialog box, update the details of the required fields.
If required, select an individual label and do any of the following.
  • Click Edit to update the label name.
  • Click Delete to remove the label entry from the group.
  1. Click Save.
Activating department-specific single choice label groups
To activate a department-specific single choice label group
  1. In the left navigation pane, click Departments.
  2. Search for and select the department in which you want to activate a single choice label group.
  3. Navigate to the Labels tab.
  4. Search for the deactivated single choice label group that you want to activate.
See Searching application-specific labels, label groups, and single choice groups.
  1. Select the single choice label group and do any of the following steps:
    • On the action bar, click Activate.
    • Click the Editicon in the same row. In theEdit Single Choice Label Groupdialog box, select theActive check box.
      Note: Per department, only 20 active labels (including single choice group labels) can be enabled for AI predictions.
The updated data appears on the Labelspage. If required, clickRefresh on the action bar.
Deactivating department-specific single choice label groups
To deactivate a department-specific single choice label group
  1. In the left navigation pane, click Departments.
  2. Search for and select the department in which you want to deactivate a single choice label group.
  3. Navigate to the Labels tab.
  4. Search for the active single choice label group that you want to deactivate.
See Searching application-specific labels, label groups, and single choice groups.
  1. Select the single choice label group and do any of the following steps:
    • On the action bar, click Deactivate.
    • Click the Editicon in the same row. In theEdit Single Choice Label Groupdialog box, clear theActive check box.
Deactivating a single choice label group disables AI predictions for that single choice label group.
The updated data appears on the Labelspage. If required, clickRefresh on the action bar.
Propagating department-specific single choice label groups
To propagate a department-specific single choice label group
  1. In the left navigation pane, click Departments.
  2. Search for and select the department in which you want to propagate a single choice label group.
  3. Navigate to the Labels tab.
  4. Search for the unpropagated single choice label group that you want to propagate.
  5. Select the single choice label group and do any of the following steps:
    • On the action bar, click Propagate.
    • Click the Editicon in the same row. In theEdit Single Choice Label Groupdialog box, select thePropagate check box.
The updated data appears on the Labelspage. If required, clickRefresh on the action bar.
Unpropagating department-specific single choice label groups
To unpropagate a department-specific single choice label group
  1. In the left navigation pane, click Departments.
  2. Search for and select the department in which you want to unpropagate a single choice label group.
  3. Navigate to the Labels tab.
  4. Search for the propagated single choice label group that you want to unpropagate.
  5. Select the single choice label group and do any of the following steps:
    • On the action bar, click Unpropagate.
    • Click the Editicon in the same row. In theEdit Single Choice Label Groupdialog box, clear thePropagate check box.
The updated data appears on the Labelspage. If required, clickRefresh on the action bar.
Deleting department-specific single choice label groups
To delete a department-specific single choice label group
  1. In the left navigation pane, click Departments.
  2. Search for and select the department from which you want to delete a single choice label group.
  3. Navigate to the Labels tab.
  4. Search for the single choice label group that you want to delete.
  5. Select the single choice label group, and click Delete on the action bar.