Creating department-specific hotword sets

Last published : Apr 17, 2026
To create the department-specific hotword set
  1. In the left navigation pane, click Departments.
  2. Search for and select the department for which you want to add hotwords and hotword sets.
    Note: Insight Surveillance lists all departments. You can use the filtering options to search the required department. Options include filtering by department name, exception employees, and reviewers associated with the department.
  3. Navigate to the Hotwordstab, and then clickNew Hotword Set.
The Create Hotword Set dialog box appears.
  1. In the NameandDescription fields, type a unique name and an optional description for the hotword set.
    Note: The hotword set name can contain up to 50 characters. The description can contain up to 250 characters.
  2. Under the Hotwordssection, clickSelect to search and choose hotwords from the available list.
On the Hotwordsdialog box, select the hotwords, and then clickOK.
To select multiple adjacent words, hold down the Shift key and click the first and the last words in the range. To select multiple, non-adjacent words, hold down the Ctrl key and click the required words.
  1. If the required hotword is not available, click Create Hotwords to add new hotwords.
Before you create hotwords, it is recommended to understand the following rules:
  • For a single word with a wildcard, do not enclose it in quotes.
For example, Test*, overprice*, mis?sell
Note: It is recommended to limit hotword length to 100 characters.
  • For multiple words , enclose them in double quotes.
For example, "search criteria", "search * * criteria", "te?st vas"
  • For negation conditions , add the keyword ANDbefore the first negation term, ensuring there is a space before and afterAND.
For example, search*AND - "search criteria", test* AND - "test crit?ria" - "te?st vas", "search criteria" AND - "search criteria Bloomberg".
Note: To prevent inconsistent search results and improve search accuracy while using multiple negation conditions, the hotword length can be extended up to a maximum of 2,000 characters.
To add multiple hotwords simultaneously, press Enter after each word to separate the words with a new line character.
  1. Click OK to add the words.
  2. Click Save.
  3. (Optional) In the Hotword Set pane, select a hotword set to view included hotwords.