Managing department-specific label groups

Last published : Apr 17, 2026
Department-specific label groups management covers creating, editing, deleting, activating, deactivating, propagating, and unpropagating operations. You must have the Manage Labels permissions to perform these operations.
Creating department-specific label groups
To create a department-specific label group
  1. In the left navigation pane, click Departments.
  2. Search for and select the department in which you want to create a label group.
  3. Navigate to the Labelstab, and then clickNew.
The New Label Group dialog box appears.
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  1. In the Name filed, type a unique label name.
  2. In the Description field, provide a description of this label.
  3. Select the Active check box to activate the label.
Do not select the check box if you want to keep the label in the deactivated state.
Note: TheEnable AI Predictionscheck box is not shown for department level label groups because each label within the group can be enabled while creating or editing them individually.
  1. Select the Propagate check box to ensure the sub-departments inherit this label.
Do not select the check box if you do not want to propagate this label to sub-departments.
  1. Click Addto open theSelect Labels dialog box.
  2. Search for and select the labels that you want to this label group, and click Select as shown in the sample image below.
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  3. Click Save.
Editing department-specific label groups
To edit a department-specific label group
  1. In the left navigation pane, click Departments.
  2. Search for and select the department in which you want to edit a label group.
  3. Navigate to the Labels tab.
  4. Search for the label group that you want to update. See Searching application-specific labels, label groups, and single choice groups.
  5. Select the label group and click the Edit icon in the same row.
  6. In the Edit Label Group dialog box, update the details of the required fields or add or remove labels.
  7. Click Save.
Activating department-specific label groups
To activate a department-specific label group
  1. In the left navigation pane, click Departments.
  2. Search for and select the department in which you want to activate a label group.
  3. Navigate to the Labels tab.
  4. Search for the deactivated label group that you want to activate.
See Searching application-specific labels, label groups, and single choice groups.
  1. Select the label group and do any of the following steps:
    • On the action bar, click Activate.
    • Click the Editicon in the same row. In theEdit Label Groupdialog box, select theActive check box.
The updated data appears on the Labelspage. If required, clickRefresh on the action bar.
Deactivating department-specific label groups
To deactivate a department-specific label group
  1. In the left navigation pane, click Departments.
  2. Search for and select the department in which you want to deactivate a label group.
  3. Navigate to the Labels tab.
  4. Search for the active label group that you want to deactivate.
See Searching application-specific labels, label groups, and single choice groups.
  1. Select the label group and do any of the following steps:
    • On the action bar, click Deactivate.
    • Click the Editicon in the same row. In theEdit Label Groupdialog box, clear theActive check box.
The updated data appears on the Labelspage. If required, clickRefresh on the action bar.
Propagating department-specific label groups
To propagate a department-specific label group
  1. In the left navigation pane, click Departments.
  2. Search for and select the department in which you want to propagate a label group.
  3. Navigate to the Labels tab.
  4. Search for the unpropagated label group that you want to propagate.
  5. Select the label group and do any of the following steps:
    • On the action bar, click Propagate.
    • Click the Editicon in the same row. In theEdit Label Groupdialog box, select thePropagate check box.
The updated data appears on the Labelspage. If required, clickRefresh on the action bar.
Unpropagating department-specific label groups
To unpropagate a department-specific label group
  1. In the left navigation pane, click Departments.
  2. Search for and select the department in which you want to unpropagate a label group.
  3. Navigate to the Labels tab.
  4. Search for the propagated label group that you want to unpropagate.
  5. Select the label group and do any of the following steps:
    • On the action bar, click Unpropagate.
    • Click the Editicon in the same row. In theEdit Label Groupdialog box, clear thePropagate check box.
The updated data appears on the Labelspage. If required, clickRefresh on the action bar.
Deleting department-specific label groups
To delete a department-specific label group
  1. In the left navigation pane, click Departments.
  2. Search for and select the department from which you want to delete a label group.
  3. Navigate to the Labels tab.
  4. Search for the label group that you want to delete.
  5. Select the label group, and click Delete on the action bar.