Folder Sync FAQ

Last published : Jun 07, 2026
The following frequently asked questions provide more information about using Folder Sync in Arctera Personal Archive.
  • How often do synchronization events occur?
Your administrator configures the frequency of synchronization events. Contact your administrator for more information about the frequency of synchronization events.
  • How many folders can Folder Sync synchronize to Arctera Personal Archive?
Folder Sync can synchronize up to 10000 folders per mailbox to Arctera Personal Archive.
  • Why is my Active Folders tab in Arctera Personal Archive blank.
If your Active Folders tab is blank, your account may not be set up for Folder Sync. Contact your administrator for more information about setting up Folder Sync for your account.
  • Why are the folders I create in Microsoft Outlook not appearing in Arctera Personal Archive?
Since your administrator configures the frequency of synchronization events, it may take some time before changes you make appear in Arctera Personal Archive. Contact your administrator for more information about the frequency of synchronization events.
  • Where can I find my contacts, tasks, and calendar items from Microsoft Outlook in Arctera Personal Archive?
Folder Sync does not synchronize the contacts, tasks, and calendar items from Microsoft Outlook to Arctera Personal Archive.
  • Can I search for archived messages within a synchronized folder in Arctera Personal Archive?
No, you cannot search for messages within a folder because Folder Sync is only intended for viewing your Outlook folder structure.
  • Can I find the synchronized folder location of archived messages in search results?
No, search results do not include the synchronized folder location of archived messages. The only way to view the messages in a synchronized folder is to click on the folder in the Active Folders tab.
  • Why are my messages in different folders in Outlook and Arctera Personal Archive?
Since your administrator configures the frequency of synchronization events, it may take some time before changes you make appear in Arctera Personal Archive. Contact your administrator for more information about the frequency of synchronization events.
  • Do I receive a notification each time a synchronization event occurs?
No, Arctera Personal Archive does not notify users each time a synchronization event occurs. However, you can see the last time that a synchronization event occurred at the top of the Active Folders tab.