Understanding the role of Folder Sync in Personal Archive
Folder Sync is an add-on feature of Arctera Unified Platform that provides a read-only view of your Microsoft Outlook folder structure in Arctera Personal Archive. You cannot modify the folder structure or move archived messages between folders in the Arctera Personal Archive application.
After an administrator enables Folder Sync for your account in the Arctera Insight Management Console, your Outlook folder structure is replicated in the Arctera Personal Archive application. Subsequent synchronization events replicate folder changes made in Outlook according to the synchronization frequency configured by the administrator. Therefore, changes might take some time to appear in Arctera Personal Archive.
The following information addresses common questions about using Folder Sync in Arctera Personal Archive.
How often do synchronization events occur?
Your administrator configures the frequency of synchronization events. Contact your administrator for more information about the synchronization frequency.
How many folders can Folder Sync synchronize to Arctera Personal Archive?
Folder Sync can synchronize up to 10,000 folders per mailbox to Arctera Personal Archive.
Why is the Active Folders tab blank?
If the Active Folders tab is blank, Folder Sync might not be configured for your account. Contact your administrator for more information about configuring Folder Sync.
Why do the folders that I create in Microsoft Outlook not appear in Arctera Personal Archive?
Your administrator configures the frequency of synchronization events. Therefore, changes might take some time to appear in Arctera Personal Archive. Contact your administrator for more information about the synchronization frequency.
Where can I find my Microsoft Outlook contacts, tasks, and calendar items in Arctera Personal Archive?
Folder Sync does not synchronize contacts, tasks, or calendar items from Microsoft Outlook to Arctera Personal Archive.
Can I search for archived messages within a synchronized folder in Arctera Personal Archive?
No. You cannot search for archived messages within a synchronized folder because Folder Sync is intended only for viewing your Outlook folder structure.
Can I find the synchronized folder location of archived messages in search results?
No. Search results do not include the synchronized folder location of archived messages. To view the messages in a synchronized folder, select the folder in the Active Folders tab.
Why are my messages in different folders in Microsoft Outlook and Arctera Personal Archive?
Your administrator configures the frequency of synchronization events. Therefore, folder changes might take some time to appear in Arctera Personal Archive. Contact your administrator for more information about the synchronization frequency.
Do I receive a notification each time a synchronization event occurs?
No. Arctera Personal Archive does not notify you when a synchronization event occurs. However, the last synchronization time appears at the top of the Active Folders tab.