Notes

We can upload several files with the same name in File Box. The generated report contains only path info for the uploaded files, which is the same for all the items having the same name. Hence, Arctera Insight Capture attaches the same file (the latest among the ones with the same name) to all the generated messages.

If files having the same name are downloaded, in all the generated messages we will have the same file attached. The reason for this issue is the same, as for the File upload. If the file is permanently deleted/archived, the activity is not captured.

In case files are sent via Outlook and the shared information is not recorded in the Citrix environment, the captured message will have an empty body.