Advanced Configuration Options

Last published : Jun 07, 2026
For this section:
  • Merge Messages by Thread \- when selected, messages with identical thread IDs are grouped into individual emails (as opposed to receiving a separate email per message). It is possible to select additional fields (Downloaded By and Read By) to be added to the merged message․
  • Use the timestamp of the first record as message timestamp \- selected only when Merge Messages by Thread is selected. When enabled, it uses the timestamp of the first Symphony message as a message timestamp, instead of the one of the last messages.
  • Process messages with ''IsArchived'' tag \- when checked, messages that have the 'IsArchived' tag are processed as well.
  • Ignore readby messages when checked, messages with ReadBy field in them will be ignored.
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