Granting Permissions
To be able to capture data, Org Owner must give the Access other users' File Boxes and Sent Items specific permission.
To grant the permission:
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Navigate to your ShareFile instance.
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Log into your Citrix ShareFile Org Owner account.
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Go to People > Browse Employees.
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Select the employee to which the permission must be granted.
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Scroll down to Employee User Settings and click User Access.
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In the Files and Folder sub-section, enable the Access other users' File Boxes and Sent Items checkbox.
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7\. Scroll down and click Save Changes.
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